Job Descriptions

JOB TITLE:  Direct Support Professional – Unlicensed Programs

(Home & Community Habilitation, Companion, Respite Care, Community Employment)

JOB SUMMARY:   A Direct Support Professional’s  primary responsibility is to provide direct care to the people we serve, ensuring their Care, Welfare, Safety, and Security.

REPORTING RELATIONSHIPS: Program Manager of individual being served, Director of Home and Community Habilitation. 


*High School Diploma or GED

*Valid driver’s license, registration, current insurance


*Current Act 33, 34, and FBI clearances

*While our Unlicensed Programs do not require a physical exam or mantoux,

we require them for all people who will be cross trained for licensed



*You will support individuals in their home or in the community, ensuring

their care, welfare, safety, and security.

*You will provide the level of supervision they require as listed in their

Individualized Support Plan. (example- Line of sight supervision, vs. them

being alone in a neighboring room.)

*You will provide transportation for the individuals you support to achieve

the type and amount of community integration as written in their ISP.

(Manage mileage reimbursement so you have gas to perform your duties.

  Agency vehicles may be available at times, but never guaranteed.)

*You will implement outcomes and supportive goals/objectives as written in

each person’s Individualized Support Plan.

*You will maintain accurate and thorough documentation, both programmatic

and fiscal.

*You will monitor, document, and report changes in behavior to the

individual’s Program Manager.

*You will monitor, document, and report any and all medical concerns to

the Program Manager of the individual.

*You must be able to communicate orally and in writing, information,

concerns, and questions, to the person you are serving, your supervisors,

co-workers, Supports Coordinators, family members of the individuals,

and at times employees of other agencies. This includes sharing ideas in scheduled

team meetings.

* You will ensure that the people we serve have their personal needs met.  This includes support in hygiene such as bathing, hair care, nail care, and dental hygiene. They should be assisted as needed in toileting, and ensuring their hands and face are clean after eating. They should be encouraged to wear appropriate clothing for the weather and the occasion. They should be encouraged to wear clothes that fit well, belts if needed, and not appear disheveled. At times people we serve don’t accept our help in these areas. Still, you must make the effort for the sake of their own dignity.

* You will actively engage each person you support in living an everyday life, and working towards attaining their desired dreams and outcomes. To do this you must be PRESENT.  Not just physically present, but present in the moment to see, listen, and interpret what the person needs to be happy, successful, and peaceful. Your time with them is about THEM, not YOU.  They are paying for services, and you are being paid to provide them.  Therefore you will not be talking on the phone, texting, or visiting with other staff to the point of ignoring the person you are serving. Staff and individuals may get together, with inclusion  of all being the focus.

* You will consider the following skills part of your job description, as you need them to be successful, and these skills will be evaluated:  good attendance and punctuality; being professional; ensure cleanliness, tidiness, and organization in the areas in which you work; be loyal, always keeping in mind the best interests of the agency (avoiding chronic gossiping, complaining, and spreading negativity); accept direction, supervision, and constructive criticism – maintain a teachable spirit; and in everything work together with other employees and team members.


* Ability to transfer individuals (to toilet/to wheel chair/to car…)

* After being trained – the ability to operate a hoyer lift, hydraulic pool lift, lift on van.

(The requirements vary based in the needs of the individual. Ability to lift is essential to attaining hours.)

It is the mission of Whole Life Services Inc. to provide quality, person centered supports to the people we serve, and their families. To do this you must build relationships, and utilize positive approaches. Keep the “Direct Support Professionals Code of Ethics” you receive close by to monitor yourself.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.